Frequently Asked Questions
Welcome to kuslin.shop (hereinafter referred to as the “Site”). We are committed to providing you with high-quality pet products and services. Before using this Site, please read the following terms and conditions carefully. These terms and conditions govern our response to any questions you may have while using this Site.
- Scope of Application
These terms and conditions apply to all questions or issues you may have while accessing and using Kuslin.shop, including but not limited to shopping, order processing, refunds, and customer service. - Frequently Asked Questions
To enhance your shopping experience, here are some frequently asked questions and their answers:
Q1: How do I place an order?
A: Browse the items you are interested in, select the desired quantity and specifications, and click the “Add to Cart” button. Once you have made your selections, review the shopping cart and click “Checkout” to enter your shipping and payment information.
Q2: Can I modify or cancel my order?
A: Once an order is confirmed and paid, you cannot modify or cancel it online. Please contact our customer service team as soon as possible and we will do our best to assist you.
Q3: When will my order be shipped?
A: Typically, orders are processed and shipped within 1-3 business days of order confirmation. Specific shipping times may vary depending on product availability and your location.
Q4: How do I track my order?
A: Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order status on the courier’s official website.
Q5: Can I return an item or request a refund?
A: Yes, you can request a refund within 30 days of receiving your item. Please refer to our Refund Policy for details and return procedures.
- Policy Changes
kuslin.shop reserves the right to change or update these terms at any time. All changes will be posted on this page and will take effect immediately. Please check back regularly for the latest information.
Thank you for choosing kuslin.shop. We look forward to providing you with the best supplies and services for your pet!