Refund Policy

Thank you for choosing kuslin.shop! We want you to be satisfied with every purchase. If you are not satisfied with your purchase, please refer to our refund policy below to help you understand our return and refund policies.

1. Refund Policy
   Refund Eligibility: If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your purchase. The product must be unused, unopened, and in perfect condition, with its original packaging and all accessories.
   Special Items: Certain items (such as those that cannot be returned after opening) are not eligible for refunds. Please confirm the product’s return policy before purchasing.
2. Return Process
   To request a refund, please follow the steps below:
   Contact Customer Service: Please contact our Customer Service team via email, stating the reason for your return and providing your order number and product information.
   Obtaining a Return Authorization: Our Customer Service team will provide you with a Return Authorization number and return instructions. Please keep this number for future inquiries.
   Preparing for Return: Place the item in its original packaging and ensure you include the Return Authorization number. Please ensure the item is unused and in good condition to successfully process a refund.
   Returning the item: Please return the item to the designated address according to the instructions we provide. Please retain your proof of mailing to track the status of your return.
3. Refund Processing
   Once we receive your returned item and confirm its condition, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
   Please note that your bank or payment processor may require additional time to process and display the refund.
4. Shipping Policy
   kuslin.shop will cover the return shipping costs for returns due to quality issues or incorrect shipments. Please contact our customer service team for details on return shipping costs.
   Returning an item for personal reasons (such as dislike or incorrect size) will be the customer’s responsibility.

We value your shopping experience and are committed to providing you with excellent service! Thank you for choosing kuslin.shop.